Frequently Asked Questions

Q1. Why should you buy from us?
A1: All of our products are the best quality, 100% Authentic, offer free shipping and agree return for you.

Q2. How to have an order online?
A2: Our website not need register, when your make order, you click the items and click "Add to Cart" button to add the items to your cart, and click "Pay the items" button in your cart to submit your order to check out. In the check out, please select the payment, and write your shipping address as well other information. And then click "Submit" button to place the order.

Q3. What's the delivery and the shipping cost?
A3 We offer free shipping. Once you order on our website, we will generally arrange delivery within 24 hours (if they are in stock), and The ETA (estimated time of arrival) is normally 5-12 days after the date of shipment

Q4. How can I get the discount if I want to place an order with you?
A4 When you place the order online, you need talking with website seller.

Q5. How to track your order number?
A5 The parcel can be track after customer gets the tracking number through http://www.ems.com.cn/english-main.jsp or can clink the "online track" to learn more information of their items.

Q6. What is your return policy?
A6 After you receive the package, if there will be something badly damaged or wrong, take pictures for that, we will reship the good when you next time order or return you half of products money, because if you send back cost much in shipping, it is not reasonable.

Q7. Can I change or cancel my order after order has been placed?
A7: Please contact with us to cancel / change order before the order dispatched. We are unable to accept cancellations if the orders have already been shipped and our Return Policy will apply in that case. We will cancel your incorrect order if a change needs to be made for your order before being shipped. Then you can place a new correct order.

Q8 I never received my order, what shall I do now?
A8: If the tracking information indicates the package has been delivered, please check with your family members or neighbors. Packages may be occasionally left with a estate manager, or placed somewhere safe such as your porch, garage.

Q9: What are your acceptable payment options?
A9: We gladly accept credit card including Visa, AE, PayPal and Western Union and so on. Your items will not be shipped until payment is completed.

Q10. What if the Vibram Five Fingers missing?
A10: We will insure all the Vibram Five Fingers when shipping, if it lost in transit, we will reship the Vibram Five Fingers to you.